Supporting Patients


MEDA Pharma GmbH, a Mylan company 2018, the sole distributor of EpiPen® (adrenaline) auto-injectors, is committed to the support of patients with anaphylaxis and understands the need for patients to be fully aware of why they must always carry their EpiPen® – and know how to use it! The need for this is clearly illustrated by published reports that 25% of patients receive no training in how to use their pens, while others do not use them quickly enough due to reticence or ignorance of the need for speed. 1,3,5

Mylan offer a number of support items and services to help you provide comprehensive support to your patients who use this device; please see below. In addition, Mylan has a CUSTOMER SUPPORT LINE – please call +44 (0) 1707 853000 , then choose option 2 for Customer Services.

To watch an expert from the Anaphylaxis Campaign talking about advice and support groups please click here and to hear how patients at risk of anaphylaxis can best support themselves click here. >


EpiPen demo video

EpiPen® Demonstration Video


EpiPen® Prescriber Checklist



Patient Information Leaflet (EpiPen®)

Included with your patients EpiPen®, it explains how, why and when to use EpiPen®.


Guide to Using Your EpiPen® Auto-Injector & Trainer Pen


Know Your EpiPen®

Clearly explains the features of your patients Epipen®


Travel Certificate

Your patients may need one of these before they travel abroad.



Meda Pharma GmbH, a Mylan company encourage all patients to register free of charge for our online EpiPen® Expiry Alert Service: Once registered, patients receive email or text reminders when their pens are nearing their expiry date.


The information given here is a check-list of the key points for you to discuss with your patients.


Fill out a Patient Action Plan with your patient so they, and people around them, know how to respond in an emergency.

Advise patients with a food allergy that they should:

  • be vigilant and check food labels for ingredients
  • ask questions about what exactly is in their food and drink when eating out or buying a takeaway
  • avoid foods if they are not sure of the ingredients
  • consider consulting a dietician who advise on how to exclude the allergen from their diet

Encourage asthma sufferers to make sure they have the right medication with them and that their condition remains well controlled, consulting their doctor or nurse if they are unsure.

Advise patients to make sure their workplace, school or nursery are aware of what to do should an anaphylactic reaction occur.

Make sure patients travelling abroad, either through work or holiday, know to take their medication with them.


EpiPen® is designed as emergency treatment only, so patients should be advised to always seek medical help immediately after use by calling for an ambulance and stating ‘anaphylaxis’. Patients should never drive themselves to hospital.

Patients should also be advised to:

  • have their EpiPen® available at all times
  • carry 2 EpiPen® wherever they go
  • check the expiry date regularly and make sure to register their EpiPen® with the Expiry Alert Service
  • stay laying down or seated and if at all possible have someone with them immediately after using EpiPen® until they are assessed by a paramedic. Unconscious patients should be placed in the recovery position
  • avoid hitting zips, buttons, buckles, seams and pocket contents (there is no need to undress)
  • check the viewing window regularly to make sure the solution is clear and colourless
  • remember that each EpiPen® can only be used once
  • practise regularly with a trainer device.


Listed here are number of organisations that patients can contact for more support:

The Anaphylaxis Campaign:

The Anaphylaxis Campaign is the only UK wide charity to exclusively meet the needs of the growing numbers of people at risk from severe allergic reactions (anaphylaxis) by providing information and support relating to foods and other triggers such as latex, drugs and insect stings.

Allergy UK:

Allergy UK is the country’s leading medical charity dealing with allergy, with a dedicated helpline manned by a team of fully trained allergy advisors. It provides invaluable support and information for sufferers of allergies, intolerances and sensitivities.


  1. Gold MS, Sainsbury R.F J Allergy Clin Immunol 2000;106:171-6.
  2. Kim JS et al. J Allergy Clin Immunol 2005;116:164-8.
  3. Simons KJ, Simons FER. Curr Opin Allergy Clin Immunol 2010;10:354-61.

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EpiPen® Expiry Alert Service

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Expiry Alert Service

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